Client Technologies Specialist (Ref: 31)

Company Name:
Professional Technology Integration Inc
Apply here: http://www.professionaltechintegration.net/PTICloud9/?option=com_mycareer&job=view&jpid=31&Itemid=508
Position: Client Technologies Specialist (Ref: 31)
Location: Augusta, ME 04333
Duration: 7+ Months Contract
Years of Relevant Experience: 3-5 years in desired environment Preferred Education: 4 year college degree or equivalent technical
Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.
Make recommendations on functional and technical improvements to the environment.
Participate in performance and volume analysis and design.
Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application.
Provide accurate and complete answers to general use and environment questions in a timely manner.
Serve as the point of contact for technology support and services.
Serve as the point of integration between the business functions of the department and the technology requirements of the department.
Provide desktop computer support.
Serve as a point of contact for communication and coordination of service outages.
Attend and participate in bi-weekly team and problem review meetings.
Manage the retirement and disposal of obsolete or broken computer equipment.
Coordinate the procurement and installation of new computer hardware and software.
Coordinate virus protection software programs within departments.
Understand the installation of software patches and upgrades.
Provide input to training and/or documentation materials regarding latest technical and functional design changes.
Ensure that all work is documented for future reference.
Follow quality standards.
Ensure effective and reliable backups are being performed.
Proactively address customer needs.
Communicate accurate and useful status updates.
Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software;
Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
Install, configure, and maintain personal computers and other related equipment, devices, and systems adds or upgrades and configures modems, disk drives, CD ROMs, printers, and related equipment.
Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.
Develop and conduct various training and instruction for system users.
Identify utilization patterns and their effect on operation/system availability and performance expectations.
Ability to work in a team environment.
Strong communication skills; both written and spoken.
Actively participate in analyzing and evaluating emerging software and hardware technologies/standards.
Develop appropriate functional and usability standards for the environments.
Assist in planning and implementing shared software, such as operating systems, configuration management tools, application and development tools, testing tools, etc.
Assist in planning and coordinating testing changes, upgrades and new and standard products, ensuring systems will operate correctly in current and future environment.
Anticipate, identify, track and resolve issues and risks affecting own work. Develop contingency plans as necessary.
Analyze the functional and/or technical impact of new product releases.
Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
Determine time estimates and schedule for own work and resolve issues in a timely manner.
Identify and track issues, risks and action items.
Other Skills
Some travel is required, .44/mile - travel policy very specific.
Business casual attire.
Experience with SCCM 2007
Creating various reports from SCCM.
Proven track record of meeting project deadlines for tasks assigned
Able to be a point person for the Migration project - XP to Win 7. Strong interpersonal, Professional, Attention to Detail, Adaptable to Change, Follows Verbal & Written instructions, Time Mgmt. skills, Collaboration with teammates, IT clients and vendors. Experience with SW, PC, HW support and specialized installs - Windows 7 experience Required
3+ years of experience with Deployment, Implementation, Troubleshooting.
Able to maintain SLA's and well organized.
3+ yrs exp with client support skills Corporate Enterprise experience in XP to Windows 7 migration
Required Skills
Windows XP and 7
Able to read and create SQL scripts.
MAC experience helpful
Team Viewer
SCCM 2007
Imaging
Experience with SW, PC, HW support and specialized installs
3+ years experience with PC, laptop, tablets, phones, cameras, printers
Footprints ticketing system.
Strong communication skills for informing risks and status related to the tasks.
Apply here: http://www.professionaltechintegration.net/PTICloud9/?option=com_mycareer&job=view&jpid=31&Itemid=508

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