Specialized Corporate Travel Counselor- Virtual

Company Name:
American Express
## Description
About American Express Global Business Travel
Positioned at the intersection of commerce and travel, American Express Global Business Travel offers its customers a comprehensive network, service dependability, and deep insight to help move people and businesses forward. American Express Global Business Travel provides leading travel solutions, integrated consulting services, proprietary research, and end-to-end meetings and events capabilities. These innovative offerings enable customers to optimize the return on their travel and meetings investments. Learn more .
American Express Global Business Travel is part of one of the world's largest travel agency networks with locations in 139 countries worldwide.
Choose a career at American Express and you choose a company with a 150-year history of integrity and a demonstrated commitment to the future of its employees. Known around the world as one of the most successful financial services businesses, a leading consumer brand, a gold standard in customer satisfaction, and one of the best places to work - American Express is interested in getting to know you.
As an American Express Specialized Corporate Travel Counselor, this person will provide a specialized servicing to client travelers that will require high touch service. The Travel Counselor will join a team of highly skilled travel counselors offering unique level of service as well as vast destination knowledge. This Travel Counselor will be accountable for both individual goals, as well as shared team goals, and will be responsible for providing customer service and accurate completion of both international, domestic travel arrangements, and special requests.
Responsibilities include:
Arranging routine and complex domestic business travel for air, car, hotel, limo and rail
Providing consultative multi-country routings for best fares and preferred carrier usage
Ensuring optimum customer servicing while coordinating interdepartmental responsibilities
Proficient knowledge of the Sabre GDS
Uses positive telephone service techniques; act on special customer requests and maintain excellent client relations.
Help drive administrative activities (e.g., run department reports, process refunds); monitor and report on quality of team's travel support - e.g., monitor reservations for accuracy, consistency, policy adherence, and preferred rates
Stay current on industry trends, relevant regulatory changes, and new technology
Provide coaching and support to colleagues as appropriate; take initiative to identify development opportunities for team members
Ability to work on small projects as needed
## Qualifications
The Ideal Candidate will possess:
Minimum of 2 years of recent corporate travel experience
Working knowledge of the Sabre GDS required
Online navigation support experience highly preferred
In depth knowledge of world geography
Professional written and verbal communication skills
ARC processing/reporting experience preferred
Experience researching debit memos is preferred
MS Office experience highly preferred
Able to multi-task in a fast paced, ever changing environment
Must be highly productive in a self-directed work environment
Must be able to quickly learn and integrate policy and procedures; knowledge of American Express procedures is highly preferred
The required schedule for this position is Monday- Friday, 12pm-9pm EST
Axcess@Home Requirements:
Dedicated work space must be within own residence and that follows the ergonomic and safety guidelines for performing travel counselor duties
Axcess@Home Agent is responsible for supplying their own furniture; desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher
Axcess@Home Agent must complete Flexible Work Arrangement Application and Agreement
Axcess@Home Agent must complete and meet the requirements of the Work Environment and Safety Assessment
High speed internet capability with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISP's are permitted)
Dedicated and separate analog landline phone for training and production calls (no VOIP - voice over internet protocol)
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, protected veteran status, disability status, or any other status protected by law.
Click here to view the "EEO is the Law"poster. If the link does not work, please copy and paste the following URL in a new browser .
Job: Travel
Primary Location: United States
Schedule: Full-time
Job Posting: May 27, 2014, 6:42:53 AM
Req ID: 14004728

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