Specialized Corporate Travel Counselor

Company Name:
American Express
## Description
About American Express Global Business Travel
Positioned at the intersection of commerce and travel, American Express Global Business Travel offers its customers a comprehensive network, service dependability, and deep insight to help move people and businesses forward. American Express Global Business Travel provides leading travel solutions, integrated consulting services, proprietary research, and end-to-end meetings and events capabilities. These innovative offerings enable customers to optimize the return on their travel and meetings investments. Learn more .
American Express Global Business Travel is part of one of the world's largest travel agency networks with locations in 139 countries worldwide.
Choose a career at American Express and you choose a company with a 150-year history of integrity and a demonstrated commitment to the future of its employees. Known around the world as one of the most successful financial services businesses, a leading consumer brand, a gold standard in customer satisfaction, and one of the best places to work - American Express is interested in getting to know you.
As an American Express Specialized Corporate Travel Counselor, this person will provide a specialized servicing to client travelers that will require high touch service. This Travel Counselor will join a team of highly skilled travel counselors offering unique level of service, outstanding Sabre GDS skills, as well as vast destination knowledge. This Travel Counselor will be accountable for both individual goals, as well as shared team goals, and responsible for providing customer service and accurate completion of both international, domestic travel arrangements, and special requests.
## Qualifications
The Ideal Candidate will possess:
Minimum of 5 years of recent travel experience is required; corporate travel experience highly preferred
Working knowledge of the Sabre GDS is required
Knowledge of international fare construction and airline routing principles; at least 3 years of international experience is required
Knowledge of ROP "Rez One Plus" and TravelSuite is highly preferred
Experience with online reservations is highly preferred
Professional written and verbal communication skills
Able to multi-task in a fast paced, ever changing environment
Must be highly productive in a self-directed work environment
Must be able to quickly learn and integrate policy and procedures; knowledge of American Express procedures is highly preferred.
Due to business needs this person will need to be flexible in working between the hours of 7am-8pm EST, Monday-Friday; split shifts may be a possibility. We prefer an individual who can work onsite in our Phoenix, AZ location; however, we are open to considering virtual candidates as well.
Axcess@Home Requirements:
Dedicated work space must be within own residence and that follows the ergonomic and safety guidelines for performing travel counselor duties
Axcess@Home Agent is responsible for supplying their own furniture; desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher
Axcess@Home Agent must complete Flexible Work Arrangement Application and Agreement
Axcess@Home Agent must complete and meet the requirements of the Work Environment and Safety Assessment
High speed internet capability with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISP's are permitted)
Dedicated and separate analog landline phone for training and production calls (no VOIP - voice over internet protocol)
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, protected veteran status, disability status, or any other status protected by law. Click here to view the " _EEO is the Law__" poster._
Job: Travel
Primary Location: United States
Other Locations: US-Arizona-Phoenix
Schedule: Full-time
Job Posting: May 27, 2014, 6:51:53 AM
Req ID: 14003250

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