Specialized Corporate Travel Counselor (Virtual)

Company Name:
American Express
## Description
About American Express Global Business Travel
Positioned at the intersection of commerce and travel, American Express Global Business Travel offers its customers a comprehensive network, service dependability, and deep insight to help move people and businesses forward. American Express Global Business Travel provides leading travel solutions, integrated consulting services, proprietary research, and end-to-end meetings and events capabilities. These innovative offerings enable customers to optimize the return on their travel and meetings investments. Learn more at .
American Express Global Business Travel is part of one of the world's largest travel agency networks with locations in 139 countries worldwide.
As a Specialized Corporate Travel Counselor you will be responsible for the timely and accurate servicing of American Express Business Travel arrangements for an International Client. Duties include: provide worldwide business travel services for air/rail transportation, hotels and auto rentals; consult client on efficient routes, lowest available fares, exchange rates, travel products/services; ensure optimum customer service through effective use of Amadeus reservation system and positive telephone and email service techniques; act on special customer requests and maintain excellent client relations.
## Qualifications
The Ideal Candidate will possess the following:
5+ years experience booking international travel; current corporate travel experience is highly desired.
Strong knowledge of global geography and international fare process.
Excellent communication skills both oral and written.
Strong customer services skills.
Ability to quickly adapt to change.
Strong proficiency in GDS is required; experience with Amadeus is desired (Amadeus training may be provided).
Foreign language skills a plus.
Must be flexible in shift; hours of operations are M-F 8 AM-9 PM ET.
Axcess@Home Requirements:
Dedicated work space must be within own residence and that follows the ergonomic and safety guidelines for performing travel counselor duties
Axcess@Home Agent is responsible for supplying their own furniture; desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher
Axcess@Home Agent must complete Flexible Work Arrangement Application and Agreement
Axcess@Home Agent must complete and meet the requirements of the Work Environment and Safety Assessment
High speed internet capability with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISP's are permitted)
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, protected veteran status, disability status, or any other status protected by law.
Click here to view the "EEO is the Law"poster. If the link does not work, please copy and paste the following URL in a new browser .
Job: Travel
Primary Location: United States
Other Locations: US-Virginia-Arlington
Schedule: Full-time
Job Posting: May 27, 2014, 8:19:27 AM
Req ID: 14006459

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