Specialized Corporate Travel Counselor

Company Name:
American Express
## Description
Positioned at the intersection of commerce and travel, American Express Global Business Travel offers its customers a comprehensive network, service dependability, and deep insight to help move people and businesses forward. American Express Global Business Travel provides leading travel solutions, integrated consulting services, proprietary research, and end-to-end meetings and events capabilities. These innovative offerings enable customers to optimize the return on their travel and meetings investments. Learn more at .
American Express Global Business Travel is part of one of the world's largest travel agency networks with locations in 139 countries worldwide.
As an American Express Specialized Corporate Travel Counselor, you will be responsible for the timely and accurate servicing of American Express Business Travel arrangements for corporate clients.
Duties include:
Providing business travel services for air/rail transportation, hotels and auto rentals
Counseling clients on efficient routes, lowest available fares, exchange rates, travel products/services
Ensuring optimum customer service through effective use of computer systems and positive telephone service techniques
Acting on special customer requests and maintain excellent client relations.
## Qualifications
The ideal candidate will possess:
The ability to work in a fast paced environment, multi-tasking several duties
2+ years Sabre experience is required
2+ years International travel knowledge is highly preferred
Group air and meeting experience is preferred
Independent decision making capabilities combined with strong and creative problem solving skills
Strong organizations skills and capacity to prioritize tasks and research and resolve customer service issues
Automated and manual ticketing with proficiency in ticket exchanges is highly preferred
PC and office equipment troubleshooting skills including Microsoft Office applications. Ability to research on the internet and use web based tools
Effectively communicate with customers and clients via demonstrated oral and written skills
Proficiency in e-mail applications
Ideally we prefer someone who can work in the Bartlesville, OK area but we are open to considering virtual agents as well. The schedule for this position is Monday-Friday, 8am-5pm CT.
Axcess@Home Requirements:
Dedicated work space must be within own residence and that follows the ergonomic and safety guidelines for performing travel counselor duties
Axcess@Home Agent is responsible for supplying their own furniture; desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher
Axcess@Home Agent must complete Flexible Work Arrangement Application and Agreement
Axcess@Home Agent must complete and meet the requirements of the Work Environment and Safety Assessment
High speed internet capability with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISP's are permitted)
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, protected veteran status, disability status, or any other status protected by law.
Click here to view the "EEO is the Law" poster. If the link does not work, please copy and paste the following URL in a new browser .
Job: Travel
Primary Location: United States
Other Locations: US-Texas-Houston, US-Oklahoma
Schedule: Full-time
Job Posting: May 27, 2014, 1:23:44 PM
Req ID: 14006713

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