Specialized Corporate Travel Counselor (Virtual)

Company Name:
American Express
## Description
Positioned at the intersection of commerce and travel, American Express Global Business Travel offers its customers a comprehensive network, service dependability, and deep insight to help move people and businesses forward. American Express Global Business Travel provides leading travel solutions, integrated consulting services, proprietary research, and end-to-end meetings and events capabilities. These innovative offerings enable customers to optimize the return on their travel and meetings investments. Learn more .
American Express Global Business Travel is part of one of the world's largest travel agency networks with locations in 139 countries worldwide.
As an American Express Specialized Travel Counselor, you will work for a Business Travel Call Center where you will provide a specialized servicing to Corporate Clients that will require high touch service. You will join a team of highly skilled and specialized travel counselors offering unique level of service, outstanding Apollo or Sabre GDS skills as well as vast destination knowledge. You will be accountable for both individual goals as well as shared team goals and responsible for providing customer service and accurate completion of both international, domestic travel arrangements and special requests. These positions requires flexibility to work various shifts (between 6 AM and 9 PM) as determined by customer call volumes and business needs as well as additional client related.
Responsibilities include:
Arranging routine and complex domestic and international business travel for air, car, hotel, limo and rail.
Providing consultative multi-country routings for best fares and preferred carrier usage.
Ensuring optimum customer servicing while coordinating interdepartmental responsibilities.
Proficient knowledge of the Sabre and/or Apollo GDS
Uses positive telephone service techniques; act on special customer requests and maintain excellent client relations.
## Qualifications
The Ideal Candidate will possess:
Minimum of 2 years of recent corporate travel or airline reservation experience
Working knowledge of the Apollo and/or Sabre GDS
Knowledge of international fare construction and airline routing principles; at least 2 years of international experience is highly preferred.
In depth knowledge of world geography.
Professional written and verbal communication skills
Able to multi-task in a fast paced, ever changing environment.
Must be highly productive in a self-directed work environment
Must be able to quickly learn and integrate policy and procedures; knowledge of American Express procedures is highly preferred.
Shift and hours will vary with the need to be open to all shifts Monday through Friday between 6am - 9 pm EST; open to split shifts.
Axcess@Home Requirements:
Dedicated work space must be within own residence and that follows the ergonomic and safety guidelines for performing travel counselor duties
Axcess@Home Agent is responsible for supplying their own furniture; desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher
Axcess@Home Agent must complete Flexible Work Arrangement Application and Agreement
Axcess@Home Agent must complete and meet the requirements of the Work Environment and Safety Assessment
High speed internet capability with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISP's are permitted)
Dedicated and separate analog landline phone for training and production calls (no VOIP - voice over internet protocol)
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, protected veteran status, disability status, or any other status protected by law. Click here to view the "EEO is the Law" poster.
Job: Travel
Primary Location: United States
Schedule: Full-time
Job Posting: May 27, 2014, 6:47:38 AM
Req ID: 14003039

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