Registration Representative II

Company Name:
MaineGeneral Health
Registration Representative II
Department: Patient Access
Schedule: Part-time
Shift: Day shift
Hours: Friday and Saturday, 7:00 am to 5:30 pm
Job Details:
Minimum 1 year experience required

Registration Representative II performs specific functions in addition to the tasks of a Registration Representative I and demonstrates full competency in the Registration Representative I role. Demonstrates competency to perform Registration Representative II functions. As a Registration Representative II, performs online scheduling, insurance verification and hub-specific functions, in addition to all other registration functions.
TheCallCenterand hubs are high volume areas where accuracy is critical to customer satisfaction and safe clinical outcomes.
Behaves in a professional, customer-focused, service-oriented manner; displaying and promoting respect, care and dignity for all internal and external customers; facilitates a team-oriented attitude, striving continuously for service excellence.
High school diploma or general education diploma (GED) required. 1 year or more: customer service, medical insurance or billing, Physician Office experience, scheduling, registration or other related experience, preferably in a healthcare setting.
Other Special Skills Required

Computer literacy

Word processing

Ability to work effectively in a complex environment

Excellent and demonstrated communication skills including oral, written and telephone

Analytical skills including problem solving and basic mathematical skills

Excellent customer service skills including teamwork skills

Familiarity with medical terminology as it relates to and supports clinical practices, ICD-9 coding, CPT 4 & DRG codes, preferred

Understanding of basic accounting principles and revenue cycle practices/processes preferred

Ability to work in a high volume area with multiple priorities; able to relocate work assignment when asked to ensure adequate coverage
MaineGeneral EEO-M/F/Veteran/Disability

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