Helpdesk Technician - Call Center Support

Company Name:
vTech Solution Inc.
Once again, vTech Solution has an amazing opportunity in Augusta, ME! Are you an IT professional looking to work in a great environment for a growing company? Then look no further...
'vTech Solution' is the premier professional services company that delivers business and technology solutions through IT Consulting and Managed IT Staffing Services to the government and the commercial sectors.
With an unparalleled history of on-time performance, cost-control and quality deliverable, vTech has provided the best of the best for nearly 8 years for corporate, federal, state and local government clients.
If you are a Helpdesk Technician - Call Center Support in Augusta, ME and are seeking an established company to work for, consider a career at vTech Solutions! We offer numerous opportunities to expand your experience in various areas Client ending upon your aptitude and interests. Our employees are not only passionate and driven, but strive to ensure customer quality is delivered consistently and effectively.
In addition to a working environment with opportunities for advancement, we offer the potential for following benefits:
Health Insurance
Dental Insurance
Vision Insurance
Paid Holidays
Paid Vacation
Great Opportunity Growth, Professional Management Team and Much MORE!!

We are looking for Helpdesk Technician - Call Center Supportin Augusta, ME

Helpdesk Technician - Call Center Support
Augusta, ME
3 months Strong possibility for an extension

Job Details:

SKILLS/EXPERIENCE: Troubleshooting various software and hardware systems via phone.
Remotely Recording Classes on DVD. Documenting customer interactions and creating trouble tickets. Assisting walk in traffic with same issues as above

OS: Windows (Intermediate level) - needs to be familiar with standard windows operations and troubleshooting, OS X (Beginner level) - Able to aid in basic Apple OS operation, Navigation
HARDWARE: PC and peripherals (intermediate level) - Assist in operation and troubleshooting of peripherals like keyboard, mouse, web cam/speaker. Printers (beginner level) - Troubleshoot basic printer malfunctions escalating as necessary

Gyaan Darsi
Sr. Technical Recruiter

703.334.8182 direct
571.257.0913 ext. 103
866.733.4974 fax
1025 Connecticut Ave, Suite 511
Washington, DC 20036

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