Patient Services Rep

Company Name:
MaineGeneral Health
Patient Services Rep
Department: MGMC Express Care
Schedule: Full-time
Shift: Day/Evening rotation
Hours: 36 hours per week; 2 days 8a-8p, 2 until 5pm
Job Details:

Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical staff. Use electronic medical records system to provide information and/or request information from providers and other clinical personnel. Schedules appointments for routine and acute care. Prepares paperwork for patient visit, prompts patients for demographic and insurance data, explains consent form and obtains signature in accordance with consent standard. Discharges patient, collects co-pays and outstanding balances, schedules future appointments for follow-up care and forwards appropriate referral paperwork if indicated. Provides patient with appropriate paperwork for further diagnostic testing as indicated in patient's electronic medical record and as appropriate
Technical training beyond high school in a business or healthcare related field preferred.
Up to 1 year of related experience preferred.
Proficiency in a suite of Microsoft Office applications.
Billing/coding experience helpful.
Knowledge of medical terminology preferred
Accounts receivable/cash handling experience preferred.
Ability to work independently, effectively manage time and effective problem solving skills preferred.
Must be able tomanage multiple priorities.
Must be detail-oriented with strong organizational skills.
Must have the ability to multitask.
Must have confident and effective oral and written communication skills.
MaineGeneral EEO-M/F/Veteran/Disability

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