Travel Counselor - Overnight Servicing Utility - Work at Home

Company Name:
American Express
A successful Overnight Serving Utility (OSU) Travel Counselor within American Express Travel and Lifestyle Services (TLS) has a passion for delivering extraordinary service to our Premium Card Members, who deserve and expect the ultimate in travel experiences. These positions will require the ability to be highly productive in an overnight Work at Home (WAH) environment. Our highly skilled and motivated Travel Counselors will be providing leisure travel services to the most affluent American Express Card Members. Our Travel Counselors act as consultants, tailoring our products and services to create a unique and memorable vacation experience. We want extraordinary Travel Counselors who can surpass our customer's expectations by creating travel experiences of a lifetime.
As an OSU Travel Counselor, you will be responsible for:
Creating memorable travel experiences for our customers by booking leisure travel with a key focus in domestic and international destination air, car and hotel travel arrangements
Delivering on the American Express Brand promise every day
Being accountable and taking ownership of the customer's experience from beginning to end
Staying ahead of industry trends and continuously building destination knowledge
Creating innovative ways to resolve customers' issues or concerns to win their loyalty and travel spend; ultimately making loyal enthusiast out of the customer, so they will recommend American Express Travel to others
Candidates must be available to work between the hours of 6:00pm - 8:00am ET, Monday - Sunday (7 days / week). Overnight servicing hours may change due to business need.
Extraordinary starts here, extraordinary starts with you. Apply today. American Express is an equal opportunity employer.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
A successful applicant will have the following qualifications:
Minimum of 3 year recent experience selling domestic and international travel services
Strong international air booking experience is required; in combination with car and hotel highly preferred
Computer reservations experience required, Sabre is preferred
Extensive domestic and international destination knowledge, including knowledge of emerging destinations
Exceptional communication skills, delighting the customer with every single interaction
Passion for serving customers with proactive solutions
Effective strong consultative selling skills and the ability to listen to the customers' needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
Ability to remain cool under pressure and successfully multi-task while developing rapport with customers is essential
Must be resourceful and capable of using the Internet effectively, to research destinations
Have a can do attitude, curiosity and a healthy competitiveness
Adapt to an ever changing environment and being resilient
Previous call center experience is preferred
Ability to work flexible shifts including weekends is essential
The following are some of the requirements of the Work at Home Program. By applying for this position you are confirming and agreeing that your home will comply with the following. An additional list will be provided at time of interview.
ACCESS TO YOUR HOME/WORK SPACE: o You will provide American Express or their representative's access to your home to conduct an audit of your work space for WAH compliance standards through the year.
WORKPLACE ENVIRONMENT: o All electrical equipment is free of recognized hazards that would cause physical harm (frayed wires, bare conductors, loose wires, flexible wires running through walls, exposed wires to the ceiling). o Your home's electrical system will permit the grounding of electrical equipment. Use 3 wire circuit analyzer provided to test all outlets that will be used for the home office.
WORK AREA: o Adequate room for a home office. You will need to provide specific details including size and location of room.
COMPUTER WORKSTATION: o American Express will install high-speed internet access and land-based telephone access at your residence, through service providers that are approved by American Express. o Internet service must be DSL or Cable (no wireless or satellite ISPs allowed), with at least 10 Mbps download and 1 Mbps upload speeds is required. Business class service preferred where available. o High speed internet and phone lines will be dedicated lines that will be used exclusively for business use, and will be separate from any personal phone/data services.
o Applicant's homes must be compatible to work in conjunction with American Express technological processes.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, protected veteran status, disability status, or any other status protected by law. Click here to view the"EEO is the Law"poster.
Job Travel
Title: Travel Counselor - Overnight Servicing Utility - Work at Home
Location: AL-Montgomery
Requisition ID: 14010092

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