aXcess AfterHours Travel Counselor

Company Name:
American Express
Positioned at the intersection of commerce and travel, American Express Global Business Travel offers its customers a comprehensive network, service dependability, and deep insight to help move people and businesses forward. American Express Global Business Travel provides leading travel solutions, integrated consulting services, proprietary research, and end-to-end meetings and events capabilities. These innovative offerings enable customers to optimize the return on their travel and meetings investments. Learn more .
American Express Global Business Travel is part of one of the world's largest travel agency networks with locations in 139 countries worldwide.
The Specialized Corporate Travel Counselor will ensure high level customer service through effective use of the Sabre or Apollo GDS. Handles domestic and international travel related requests and process air, hotel, car, limo reservations. Counsels clients on efficient routes, offer lowest available fares, advise passport and visa requirements and offer useful advice.
START DATE: January 12, 2015
Training Hours: 5 weeks, Monday-Friday daytime hours
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
oMust have 3 years of Corporate Travel Experience in an onsite, travel office or hearth environment; current corporate travel experience is preferred.
oWill have outstanding customer service skills, strong international and domestic travel counseling skills, excellent written and verbal communication skills, strong teamwork and flexibility.
oKnowledge of American Express operations (including Point of Sale and back office tools and accounting) is highly preferred.
oAble to work in a fast paced environment and multi-task, ability to work autonomously and independently, combined with creative problem solving skills. oStrong Sabre knowledge.
oFlexible to the hours of operations; 7 days a week, 4:00pm-9:30am EST, Holidays are required.
Axcess@Home Requirements:
Dedicated work space must be within own residence and that follows the ergonomic and safety guidelines for performing travel counselor duties
Axcess@Home Agent is responsible for supplying their own furniture; desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher
Axcess@Home Agent must complete Flexible Work Arrangement Application and Agreement
Axcess@Home Agent must complete and meet the requirements of the Work Environment and Safety Assessment
High speed internet capability with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISP's are permitted)
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, protected veteran status, disability status, or any other status protected by law.
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Job Travel
Title: aXcess AfterHours Travel Counselor
Location: AL-Montgomery
Requisition ID: 14014795

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