Global Client Services Manager (Global Business Travel)

Company Name:
American Express
Positioned at the intersection of commerce and travel, American Express Global Business Travel offers its customers a comprehensive network, service dependability, and deep insight to help move people and businesses forward. American Express Global Business Travel provides leading travel solutions, integrated consulting services, proprietary research, and end-to-end meetings and events capabilities. These innovative offerings enable customers to optimize the return on their travel and meetings investments.
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American Express Global Business Travel is part of one of the world's largest travel agency networks with locations in 139 countries worldwide.
The Global Client Services Manager is responsible for delivering exceptional service to a portfolio of our most prestigious Global and Multinational Clients. This is achieved through the leadership of a team of up to 15 direct reports who manage incoming support requests from our Client Key Contacts in an efficient and effective manner. Exceptional service delivery to our Client Key Contacts plays a critical role in Client Satisfaction, growth and retention.
The Ideal Candidate possess the following:
o Business Travel Knowledge is an asset.
oMust be passionate and experienced people leader who enjoys helping direct reports achieves their full potential; 2 years in a formal leadership role is required.
oExperience influencing other departments without direct authority, driving the business forward to meet client needs.
oExperience with P&L cost center and was accountable for continual improvements in cost, driving efficiency and executing ongoing reengineering projects are assets.
oThe ability to partner with Account Development Managers to design and deliver compelling solutions for clients.
oThe candidate must thrive in continual change, and enjoy coaching their team to do the same.
oProven ability to lead Customer Service functions, often complex processes which require a passion for solving problems and has a discipline to understand both details and big picture.
o Global experience and client support is a plus.
o MBA or equivalent degree is a plus.
oDedicated work space must be within own residence and that follows the ergonomic and safety guidelines for performing travel counselor duties
oAxcess@HomeAgent is responsible for supplying their own furniture; desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher
oAxcess@HomeAgent must complete Flexible Work Arrangement Application and Agreement
oAxcess@HomeAgent must complete and meet the requirements of the Work Environment and Safety Assessment
oHigh speed internet capability with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISP's are permitted)
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, protected veteran status, disability status, or any other status protected by law." Click here to view the " EEO is the Law " poster.
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Title: Global Client Services Manager (Global Business Travel)
Location: AL-Montgomery
Requisition ID: 14015284

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