Specialized Corporate Travel Counselor- Virtual

Company Name:
American Express
Positioned at the intersection of commerce and travel, American Express Global Business Travel offers its customers a comprehensive network, service dependability, and deep insight to help move people and businesses forward. American Express Global Business Travel provides leading travel solutions, integrated consulting services, proprietary research, and end-to-end meetings and events capabilities. These innovative offerings enable customers to optimize the return on their travel and meetings investments. Learn more at / .
American Express Global Business Travel is part of one of the world's largest travel agency networks with locations in 139 countries worldwide.
As an American Express Specialized Travel Counselor, you will work for a Business Travel Call Center where you will provide a specialized servicing to Corporate Clients that will require high touch service. You will join a team of highly skilled and specialized travel counselors offering unique level of service, outstanding Sabre GDS skills as well as vast destination knowledge. You will be accountable for both individual goals as well as shared team goals and responsible for providing customer service and accurate completion of both international, domestic travel arrangements and special requests. These positions require 8:00am-6:00pm ET shifts and must have flexibility to work various shifts (between 8 AM and 9 PM) as determined by customer call volumes and business needs as well as additional client related.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
The Ideal Candidate will possess:
2 years corporate travel experience preferred along with international booking experience.
Experience working with high touch corporate customers and Investment banking portfolio experience preferred.
Must have full understanding & knowledge of special high to touch travel industry and project request.
Effectively communicate and conflict resolution skills; strong organizational and ability to multi task.
Demonstrate problem solving skills, ability to manage change effectively, ability to manage workflow in a highly complex & fast changing environment.
Strong knowledge but not limited to; Airline upgrade procedures, Hotel amenities and black car service.
Display highest level of integrity when dealing with internal & external customers. Knowledge of Apollo and Sabre GDS, Preferred.
These positions requires 8:00am-6:00pm shifts and must be flexibility to work various shifts (between 8a-9p) as determined by customer call volumes and business needs as well as additional client related
Axcess@Home Requirements:
Dedicated work space must be within own residence and that follows the ergonomic and safety guidelines for performing travel counselor duties
Axcess@Home Agent is responsible for supplying their own furniture; desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher
Axcess@Home Agent must complete Flexible Work Arrangement Application and Agreement
Axcess@Home Agent must complete and meet the requirements of the Work Environment and Safety Assessment
High speed internet capability with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISP's are permitted)
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, protected veteran status, disability status, or any other status protected by law.
Click here to view the " EEO is the Law " poster. If the link does not work, please copy and paste the following URL in a new browser window: .
Job Travel
Title: Specialized Corporate Travel Counselor- Virtual
Location: AL-Montgomery
Requisition ID: 14011234

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