Specialized Corporate Travel Counselor (Virtual)

Company Name:
American Express
Positioned at the intersection of commerce and travel, American Express Global Business Travel offers its customers a comprehensive network, service dependability, and deep insight to help move people and businesses forward. American Express Global Business Travel provides leading travel solutions, integrated consulting services, proprietary research, and end-to-end meetings and events capabilities. These innovative offerings enable customers to optimize the return on their travel and meetings investments. Learn more at .
American Express Global Business Travel is part of one of the world's largest travel agency networks with locations in 139 countries worldwide.
The Specialized Corporate Travel Counselor will plan and book all details of travel for Personal Assistant Platform customers, inclusive of VIPs and Executives, according to client travel policies as well as American Express policies and procedures. Will back up various accounts each day based on greatest need. Will ensure high level customer service through effective use of the Sabre and/or Apollo GDS and Point of Sale (POS) tools such as Hotel Guide Direct, RezOnePlus (ROP) and Quick Exchange while maintaining excellent telephone service techniques and prompt replies to e-mails. Handle domestic and international travel related requests and process air, hotel, car, limo reservations, as well as small groups and meetings. Counsel clients on efficient routes, offer lowest available fares, advise passport and visa requirements. Additional responsibilities include, but are not limited to: VIP reconfirmations, customer service issue research, debit memo research and special projects as needed.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
The Ideal Candidate will possess the following:
oRequires 3 years of corporate travel counselor experience in an onsite, travel office or hearth environment - floater experience a plus.
oAn outstanding customer service focus.
oStrong international and domestic travel counseling skills.
oExcellent written and verbal communication skills.
oStrong teamwork and flexibility.
oAbility to adapt to changes in shift (shift bids) driven by business needs; this position requires flexibility in shift M-F 7 AM-8:30 PM CT.
oKnowledge of American Express operations (including Point of Sale and back office tools and accounting) is a plus.
oAble to work in a multi-account fast paced environment, and multi-task.
oAbility to work autonomously and independently, combined with creative problem solving skills.
oIntermediate MS Word and MS Excel skills desirable.
oStrong Sabre required; Apollo experience is an asset.
Axcess@Home Requirements:
Dedicated work space must be within own residence and that follows the ergonomic and safety guidelines for performing travel counselor duties
Axcess@Home Agent is responsible for supplying their own furniture; desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher
Axcess@Home Agent must complete Flexible Work Arrangement Application and Agreement
Axcess@Home Agent must complete and meet the requirements of the Work Environment and Safety Assessment
High speed internet capability with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISP's are permitted)
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/ American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, protected veteran status, disability status, or any other status protected by law. /
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Job Travel
Title: Specialized Corporate Travel Counselor (Virtual)
Location: AL-Montgomery
Requisition ID: 14010225

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