Specialized Marine Offshore Travel Counselor

Company Name:
American Express
Positioned at the intersection of commerce and travel, American Express Global Business Travel offers its customers a comprehensive network, service dependability, and deep insight to help move people and businesses forward. American Express Global Business Travel provides leading travel solutions, integrated consulting services, proprietary research, end-to-end meetings and events capabilities. These innovative offerings enable customers to optimize the return on their travel and meetings investments. Learn more /.
American Express Global Business Travel is part of one of the world's largest travel agency networks with locations in 139 countries worldwide.
As an American Express Specialized Corporate Travel Counselor, this person will provide a specialized servicing to client travelers that will require high touch service. The Travel Counselor will join a team of highly skilled travel counselors offering unique level of service as well as vast destination knowledge. This Travel Counselor will be accountable for both individual goals, as well as shared team goals, and will be responsible for providing customer service and accurate completion of both international, domestic travel arrangements, and special requests.
Training will be conducted in Copenhagen, Denmark, and / or Aberdeen, Scotland. All candidates must have valid passport and be able to travel for training prior to start.
Responsibilities include:
Arranging routine and complex domestic and international business travel for air, car, hotel, limo and rail.
o Providing consultative multi-country routings for best fares and preferred carrier usage.
o Consult client on efficient routes, lowest available fares, exchange rates and travel products/services
o Ensuring optimum customer servicing while coordinating interdepartmental responsibilities.
o Proficient knowledge in any GDS.
o Ensure optimum customer service through effective use of Amadeus reservation system and positive telephone service techniques.
o Act on special customer requests and maintain excellent client relations.
o Clients will be booking air, hotel, car, marine and offshore fares - Prior knowledge and experience with offshore marines fares preferred.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
The Ideal Candidate will possess:
Minimum of 3 years of recent corporate experience - Marine Offshore competence is a plus.
Working knowledge in GDS, Amadeus is highly preferred.
Previous experience with Group bookings is desired.
Knowledge of international fare construction and airline routing principles; at least 3 years of international experience is required.
Extensive geographical skills. Domestic and International destination knowledge required.
Professional written and verbal communication skills.
Strong organizational skills and the ability to prioritize and handle multiple tasks in a fast-paced team environment
Ability to engage yourself in a dynamic environment.
Must be highly productive in a self-directed work environment.
Strong consultative selling skills, decisive and successful problem solving abilities.
Must be able to quickly learn and integrate policy and procedures.
Axcess@Home Requirements:
Dedicated work space must be within own residence and that follows the ergonomic and safety guidelines for performing travel counselor duties
Axcess@Home Agent is responsible for supplying their own furniture; desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher
Axcess@Home Agent must complete Flexible Work Arrangement Application and Agreement
Axcess@Home Agent must complete and meet the requirements of the Work Environment and Safety Assessment
High speed internet capability with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISP's are permitted)
/ American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, protected veteran status, disability status, or any other status protected by law. /
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Job Travel
Title: Specialized Marine Offshore Travel Counselor
Location: AL-Montgomery
Requisition ID: 14008755

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