Specialized Corporate Travel Counselor (Virtual)

Company Name:
American Express
Positioned at the intersection of commerce and travel, American Express Global Business Travel offers its customers a comprehensive network, service dependability, and deep insight to help move people and businesses forward. American Express Global Business Travel provides leading travel solutions, integrated consulting services, proprietary research, and end-to-end meetings and events capabilities. These innovative offerings enable customers to optimize the return on their travel and meetings investments. Learn more at .
American Express Global Business Travel is part of one of the world's largest travel agency networks with locations in 139 countries worldwide.
The Specialized Corporate Travel Counselor will plan and book all details of travel for a VIP Corporate Client, inclusive of VIP's and Executives, according to client travel polices, as well as American Express policies and procedures. Will ensure high level customer service through effective use of the Sabre GDS and Point of Sale tools (POS)tools such as Hotel Guide, RezOnePlus (ROP), and Quick Exchange while maintaining excellent telephone service techniques and prompt replies toe-mails. (Handles domestic and international travel related requests and process air, hotel, car, limo reservations, as well as small groups and meetings. Counsels clients on efficient routes, offer lowest available fares, advise passport and visa requirements and offer useful advice. Additional responsibilities include, but are not limited to VIP reconfirmations, customer service issue research, debit memo research and special projects as needed.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
The Ideal Candidate will possess the following:
Must have 3 years of Corporate Travel Experience in an onsite, travel office or hearth environment; current corporate travel experience is preferred.
Will have outstanding customer service skills, strong international and domestic travel counseling skills, excellent written and verbal communication skills, strong teamwork and flexibility.
Knowledge of American Express operations (including Point of Sale and back office tools and accounting) is highly preferred.
Able to work in a fast paced environment and multi-task, ability to work autonomously and independently, combined with creative problem solving skills.
Strong Sabre knowledge.
Flexible to the hours of operations; typically M-F 8:30 AM-8:30 PM ET.
Due to the business needs, the ideal locations will be Jersey City, NJ, Los Angeles, CA, or San Francisco, CA with on-location support, however, virtual candidates will be considered.
Axcess@Home Requirements:
Dedicated work space must be within own residence and that follows the ergonomic and safety guidelines for performing travel counselor duties
Axcess@Home Agent is responsible for supplying their own furniture; desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher
Axcess@Home Agent must complete Flexible Work Arrangement Application and Agreement
Axcess@Home Agent must complete and meet the requirements of the Work Environment and Safety Assessment
High speed internet capability with at least 10 Mbps download and 1 Mbps unload speeds: DSL or Cable(no wireless or satellite ISP's are permitted)
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, protected veteran status, disability status, or any other status protected by law.
Click here to view the " EEO is the Law " poster. If the link does not work, please copy and paste the following URL in a new browser window: .
Job Travel
Title: Specialized Corporate Travel Counselor (Virtual)
Location: AL-Montgomery
Other Locations: US-New Jersey-Jersey City, US-California-Los Angeles, US-California-San Francisco
Requisition ID: 14014195

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