Patient Services Rep

Company Name:
MaineGeneral Health
Patient Services Rep
Department: MGMC Express Care
Schedule: Full-time
Shift: Day shift w/occasional evenings
Hours: 36 hrs/week; 8a-8p weekdays, 8a-5p weekends/holidays
Job Details:

Thisposition will befor both Waterville and Augusta offices, 2 days during week 8a-8p, every other weekend 8a-5p and one half day during the week
Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical staff. Use electronic medical records system to provide information and/or request information from providers and other clinical personnel. Schedules appointments for routine and acute care. Prepares paperwork for patient visit, prompts patients for demographic and insurance data, explains consent form and obtains signature in accordance with consent standard. Discharges patient, collects co-pays and outstanding balances, schedules future appointments for follow-up care and forwards appropriate referral paperwork if indicated. Provides patient with appropriate paperwork for further diagnostic testing as indicated in patient's electronic medical record and as appropriate,
Qualifications/Competencies:
Technical training beyond high school in a business or healthcare related field preferred.
Up to 1 year of related experience preferred.
Proficiency in a suite of Microsoft Office applications.
Billing/coding experience helpful.
Knowledge of medical terminology preferred.
Accounts receivable/cash handling experience preferred.
Ability to work independently, effectively manage time and effective problem solving skills preferred.
Must be able tomanage multiple priorities.
Must be detail-oriented with strong organizational skills and the ability to multitask.
Must have confident and effective oral and written communicationskills.
MaineGeneral EEO-M/F/Veteran/Disability
MaineGeneral Health has ranked in the top 20 most satisfied workforces in the United States for 2 years and counting!! We VALUE the contributions of our employees at every level. Consider joining a team where you can develop your own career, select and support new employees and identify creative solutions to enhance a world-class patient-centered care model.

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