Department Coordinator

Company Name:
The Paper Store
The Paper Store is committed to being the premiere destination for all of our customers' gift giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service. As a Department Coordinator, you will strive to deliver visual excellence for your department each and every day while providing World Class Service in a fast-paced specialty retail environment.
Job Purpose: Department coordinators are responsible for overseeing the visual aesthetics of their assigned departments to ensure a seamless and enjoyable customer experience. As a department coordinator, you will be overseeing the execution and maintenance of merchandising directives and product training specific to your department while delivering World Class Service. Along with your visual merchandising manager, you will be responsible for all communication, direction, and delegation related to the physical presentation of your department. Department coordinators will contribute to the profitability of the store with their merchandising, replenishment and recovery efforts.
Key Responsibilities:
Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
o Greet and welcome every customer warmly and with enthusiasm
o Understand customer needs by asking open-ended questions
o Explain product features and benefits in relation to the customers' needs by providing in-depth product knowledge
o Suggest additional items to build onto sales by utilizing effective selling techniques
o Thank the customer sincerely and invite to return and shop with us again
Support all sales efforts and initiatives across all business channels in an effort to maximize company sales growth by utilizing the Dashboard, participating in sales challenges and daily team meetings
Capture accurate and valid customer information at the point of sale to support company's new customer acquisition strategy
Maintain awareness of all current promotions in order to share them with customers and how to process them correctly at the point of sale
Provide ongoing product and merchandising standards training specific to your department to the entire team
Build relationships with customers in order to ensure future visits and establish loyalty
Prepare incoming product for the sales floor by following instruction and guidance from the operations manager
Work with the visual team to merchandise product in the correct area of the store by adhering to corporate merchandising guidelines and visual standards
Review all corporate marketing materials and communications to understand promotion and coupon details, upcoming in-store events, signage placement, etc.
Maintain awareness and demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
Uphold store maintenance and cleanliness standards
Comply with all company policies and procedures
Previous experience in specialty retail is preferred
Previous leadership work experience is preferred
Ability to work a flexible schedule to include nights, weekends, and holidays
Exude a professional demeanor and appearance
Demonstrate an ability to multitask, while being attentive to customers and remaining flexible to the needs of the business
Possess an ability to work well in a team driven atmosphere
Ability to work with entire team to deliver daily sales goal initiatives
Professional attire, demeanor and appearance required
Ability to be mobile on a sales floor for extended periods of time
Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
Competitive hourly wage
Employee discount

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