Ne2rk Support Analyst (Ref: 506)

Company Name:
Professional Technology Integration Inc
Applications are completed online. Please go here to register, log in and apply: http://www.professionaltechintegration.com/PTICloud9/?option=com_mycareer&job=view&jpid=506&Itemid=508
Position: Network Support Analyst (Ref: 506)
Location: Augusta, ME 04330
Duration: 1 Years 1 Months 3 Days - Contract
Openings: 1
Pay Rate: $33.87/hr
Description:
Our client has an immediate need for a network support person to help with customer service in the office. This candidate would assist with phones, customer walk ups and updating our ticketing system. This candidate would also assist with activating network jacks and must possess the ability to do some basic network troubleshooting.
Roles:
Customer service skills to include phone support and ticket support: 50% work effort
Provide effective on-site networking support as needed: 30% work effort
Work with management tools, monitoring tools and testing tools: 10% work effort
Serve as a liaison between teams for network planning and connectivity: %10 work effort
Operating Systems:
Window 7: Intermediate - 1+ years' experience required
Windows 8: Beginning - 1+ years' experience required
Hardware:
Cisco router: Intermediate 1+ years' experience required
Cisco Switches: Intermediate 1+ years' experience required
Avaya switches: Intermediate 1+ years' experience required
- Overtime authorized
- Expenses reimbursed (as needed)
- Some travel required
Required / Desired Skills
Windows 7 (Required 1 Years)
Windows 8 (Required 1 Years)
Cisco Router (Required 1 Years)
Cisco Swithches (Required 1 Years)
Avaya Swithces (Required 1 Years)
Phone and Ticket Support (Required 1 Years)
Networking Support (Required 1 Years)
Management, Monitoring and Testing Tools (Required 1 Years)
Network Planning (Required 1 Years)
Applications are completed online. Please go here to register, log in and apply: http://www.professionaltechintegration.com/PTICloud9/?option=com_mycareer&job=view&jpid=506&Itemid=508

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