Cruise and Tour Consultant

Since our Travel Service inception in 1915, our Network has grown to become one of the largest in the world. But more than our size, we pride ourselves on our philosophy; that at American Express Travel; we not only make travel arrangements for our Card Members -- we help them truly experience the world.
As a Boutique Services Cruise and Tour Consultant, you will provide leisure travel services to our most affluent clients. Creating a true Boutique experience for our customers, you will work in a service center environment taking incoming calls from Card Members, providing knowledgeable consultative service for luxury tour and cruise itineraries based on your own experiences and expert knowledge of the travel industry. This exciting opportunity will position you as an expert reference for Card Member benefits, special reward programs and promotions.
Through the interview process, it will be determined if you will start off in either our Tour or Cruise Team. The main responsibility of either role is to provide extraordinary service, destination and supplier consultancy, and the sale of value added services.
As a Tour and Cruise Consultant, you will also:
Create memorable travel experiences for our Card Members by booking international and domestic travel arrangements, cruise, tour, air, car, and hotel reservations.
Take ownership of the Card Members? experience from beginning to end
Stay ahead of industry trends and continuously build destination knowledge
Creatively resolve Card Members? issues or concerns to win their loyalty and travel spend; ultimately making loyal enthusiast out of the customer, so they will recommend American Express Travel to others.
If you know what it takes to provide a true ?luxury tailor-made travel experience?, this may be the role for you.
To learn more, click on
BENEFITS - (Based on individual elections)
Exceptional cash incentive bonus programs and recognition programs
Medical, Dental and Vision insurance (Day 1)
Generous vacation and vacation purchase plan
401(k) with company match of 5% after 6 months
Legal assistance, pet insurance, life and disability insurance
Medical and dependent care reimbursement programs
Domestic partner benefit
The ideal candidate will possess the following:
Minimum of 3 years of booking experience in all areas of travel
Superior knowledge of domestic and international destinations
Tour or Cruise booking experience for the luxury market. CLIA certification preferred
GDS/computer reservations experience is required, Sabre is preferred
Being a life longer learner, and having the ability to consult about emerging destinations is essential to be successful
Ability to work under pressure coupled with an orientation for quality sales
The customer experience is our top focus, so it is required to have extraordinary customer service skills, to provide excellent service to our customers.
This position requires decisive and successful problem solving skills, excellent written and verbal communication skills and the ability to use the Internet effectively to service customer needs
The ability to adapt to an ever changing environment and being resilient
Must have a can-do attitude, curiosity and a healthy competitiveness
Willingness to accept frequent feedback and openness to incorporate changes in service style
This candidate must be self-motivated and have the ability to perform in a team environment
This position requires flexibility to work various shifts as determined by customer call volumes and business needs
Hours of Operation (7 days/week):
Monday?Friday; 8:00am?8:00pm ET
Saturday?Sunday; 9:00am?5:30pm ET
Hours of operation are subject to change due to business need.
These positions are also located in our Service Centers; Lawrenceville, GA; Miramar, FL; Phoenix, AZ; Salt Lake City, UT. If you are an internal candidate and currently reside in one of our service centers markets, you will be required to work in that service center.
The following are some of the requirements of the Work at Home Program. By applying for this position you are confirming and agreeing that your home will comply with the following.
LOCATION: Although this position is considered Work at Home, the candidate must reside within the 48 contiguous United States, plus HI.
ACCESS TO YOUR HOME/WORK SPACE: You may need to provide American Express or their representative?s access to your home to conduct an audit of your work space for WAH compliance standards.
All electrical equipment is free of recognized hazards that would cause physical harm (frayed wires, bare conductors, loose wires, flexible wires running through walls, exposed wires to the ceiling).
Your home's electrical system will permit the grounding of electrical equipment. Use 3 wire circuit analyzer provided to test all outlets that will be used for the home office.
WORK AREA: Adequate room for a home office. You may need to provide specific details including size and location of room.
American Express will install high-speed internet access and land-based telephone access at your residence, through service providers that are approved by American Express. Internet service must be DSL or Cable (no wireless or satellite ISPs allowed), with at least 10 Mbps download and 1 Mbps upload speeds is required. Business class service preferred where available. High speed internet and phone lines will be dedicated lines that will be used exclusively for business use, and will be separate from any personal phone/data services. Applicant?s homes must be compatible to work in conjunction with American Express technological processes.
Job Travel
Title: Cruise and Tour Consultant
Location: AL-Montgomery
Requisition ID: 16016127 500521ff357246a18a537efc118da21a

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