Supervisor - Credit & Collections (CMP ) Augusta ME

Business and Department
CMP-ME-Augusta General Office
Scope of Work - Main duties, settings, geography, reporting relationships, other relationships:
Supervises all activities associated with the collection of delinquent accounts. Responsible for the development of
new programs and procedures that aid in the collection of arrears and avoiding write-off. May supports field
collection functions and coordinates all activities related to theft of service, including training of Company personnel
and development of new programs and procedures. May acts liaison between the company and credit outsourcing
contracts; supervises collection agencies and bankruptcy activities.
MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):
1. Assigns, monitors, and reports the duties performed by credit and collection representatives and/or field
collectors, including performance appraisals. Provides supervisory support to Customer Service including resolving
customer issues that could not be resolved by representatives.(30%)
2. Provides consistency in application of company personnel policies and practices related to credit and collections
and supports special projects that pertain to credit and collections.(10%)
3. Supervises bankruptcy activity, collection agency activity, cash processing including returned checks. Performs
write-off function for
4. Sundry debt and represents company in legal proceedings involving final credit and collection issues. (30%)
5. Prepares annual budget for credit and collections expenses including bad debt expenses. Responsible formaintaining costs within the budget, reporting variances, and preparing other monthly collection reports as
requested. (20%)
6. May review and recommend new products which can aid the company in monitoring, tracking and deterring theftof service situations.(10%)
Education & Experience Required:
Bachelors Degree with a minimum of 4 years relevant experience preferred. Associates Degree with a minimum of
7 years relevant experience required.
Skills & Abilities:
Strong analytical and communication skills.
Able to effectively manage multiple priorities.
Ability to make difficult decisions.
Note: This position is eligible for a level 2 employee referral bonus.
AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of
41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified
individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination
against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.
Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to
employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation,
gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local
law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to
race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status,
veteran status, sexual orientation, or other protected status.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to
apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at
877-387-9061 or
Company: Central Maine Power (CMP)
Department: Customer Service
Job Title: Supervisor ? Credit & Collections
Reports to: Manager ? Customer Relations Center
Location: Augusta, ME (CMP-ME-Augusta General Office)
Cross Company Responsibility: Yes
REFERENCE: 5050067601
Publication date: 23.06.2016 dffa64573cb84618b8d5820c5a41b0f2

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